Get in touch
Email support@everyverdict.com for anything at all: a bug, a billing question, account recovery, a privacy request, or a feature you wish existed.
We aim to reply within 2 business days, Monday to Friday, Australian Eastern time. Billing matters are decided within 5 business days. Privacy requests are answered within 30 days, usually much sooner.
To help us fix things quickly, please include the email address on your account, which product you are using, what you expected to happen, what actually happened, and a screenshot if you have one.
Who operates this service
- Trading name
- EveryVerdict, including VanVerdict and Car Verdict
- Operated by
- Dutch Digital Dynamics Pty Limited
- ABN
- 86 081 237 087
- Location
- Queensland, Australia
- Support email
- support@everyverdict.com
- Websites
- everyverdict.com, everyverdict.com.au, vanverdict.com, car.everyverdict.com
- Payments
- Processed by Stripe. Prices in Australian dollars, GST included where GST applies.
We are a small operation and do not run a phone line, because email gets you a considered answer from someone who can actually look at your account. A postal address is available on request for formal correspondence.
Common questions
How do I try it without paying?
Create an account and record up to 3 inspections free. No card is needed. Use that before you buy anything, because all payments are final and we do not give refunds.
Am I signing up to a subscription?
No. Every pass is a single payment for a fixed period. Nothing renews, we do not store your card, and you will never be charged again without buying something. When a pass ends your account simply becomes read only.
What happens when my pass expires?
Your account moves to a read only archive. Everything you recorded stays there, you can still view it, open your reports and export it, you just cannot add new inspections until you buy another pass or an extension.
How do I get my data out?
Export from inside the app at any time, including after a pass has expired. It is worth doing before an expiry date, as a habit.
I forgot my password.
Use the reset link on the sign in page. If the reset email does not arrive, check your spam folder first, then email us and we will sort it out.
Can my partner use my account?
The Buyer Pass includes a partner account so one other person can work on the same records with their own sign in. Do not share one password between two people.
Can I get a refund?
No. All payments are final and we do not give refunds, see the Refund Policy. If you were charged twice or your pass was not applied, email us and we fix it with pass time. Your rights under the Australian Consumer Law are not affected. Please contact us before raising a chargeback with your bank.
I want my account and data deleted.
Email us from the address on the account and we will delete it within 30 days. Export anything you want to keep first, because deletion is permanent.
Can you tell me whether this caravan is a good buy?
No, and we will not pretend otherwise. These are record keeping and comparison tools, not an inspection or a valuation. Mistakes can and will be made, the information changes constantly, and everything in the app is for educational purposes only. Always get an independent pre purchase inspection and check the paperwork yourself. See the Disclaimer.
Something in the app is plainly wrong.
Please tell us. Wrong specifications, a broken calculation, a bad AI answer, a sync problem, all of it is worth an email. That is how it gets better.
The legal documents
These apply across every EveryVerdict property, because they are the same service behind each one.